Returns Policy for Genesis Outdoor Lighting
You may return most new, unopened items within 30 days of delivery for a refund** less shipping charges. Special order items may be charged a restocking fee in accordance to the manufacturers policies. Normal items will typically be refunded at full purchase price. If the return is a result of our error (you received an incorrect or defective item, etc.). We will also refund the shipping charges and also pay the return shipping costs. This does not apply to blowout sale items or any laser product. All blowout sale items are not returnable unless defective or not as described. Lasers have a 30 day replacement policy. If you have a defective laser product it will be replaced with the same item or a store credit for a similar in stock item will be given if the original item is out of stock. There are no refunds on Laser products.
All Returned items must be in their original packaging.
** Lightbulbs, Lamps and Modules are not returnable unless defective and will be replaced after testing & Not refunded.
**Effective 06/01/2018 Best Quality Lighting charges a 40% restocking fee on all non defective returns. All returns must be in original pristine packaging.
**Focus Industries charges a 25% restocking fee on standard items and 50% on custom configured products.
**Corona Lighting does not accept returns on Custom made items. A 10% restocking fee will be applied on standard in stock items.
**Bistro String Lights, Rope Lights and items cut to custom lengths are not returnable unless defective.
** Vista Modules must be returned in original packaging unopened or are non returnable. All other Vista Items are subject to a 20% restocking fee.
** Laser Lights are non refundable. If defective they may be replaced within 60 days of shipping date.
** Fine art Lamps are all custom made and subject to a 50% restocking fee.
We have to pass these costs along to our customers.
Customer damaged items and items returned in an unsellable condition if accepted for return will be subject to a damage fee of 50% of the original purchase price.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (2 to 10 business days).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.